Sync notes across devices

UpNote supports automatic syncing across unlimited devices. You need to sign in to your UpNote account on your devices to sync your notes (make sure your email address is entered correctly).

• On desktop, go to Settings > My Account

• On mobile, go to Settings > Sign in to sync notes

• If you don't have an account yet, click/tap the Sign up now link to create an account.

To check if your notes are all synced, you can open the Unsynced filter to see if any of your notes or their contents (images, attachments...) are not fully synced yet.

• To view the Unsynced filter on desktop, hover on the "All Notes" label and select "Filter All Notes" > "Unsynced"
• On mobile, tap the "..." icon in the bottom right corner your "All Notes" screen and select "Filter All Notes" then add the "Unsynced" filter. The filter will appear under your "All Notes" label in the sidebar menu.

Follow the steps below to troubleshoot the syncing issues:

1. Make sure your internet is connected.

2. Sometimes due to spotty internet connection, your images/files are not completely uploaded yet. You can try forcing syncing on both devices:

   • On iOS/Android app, pull down from the note list (you will see the syncing icon when pulling down).

   • On Mac/Windows/Linux app, click the sync button located in front of the search box.

If you have done the above and your notes are not synced:

• If you have recently reset/changed your password on any device, please re-sign in on other devices (go to Settings > Account and check if you have signed in)

• If you are in China, you may need to use a VPN to bypass the firewall and sync your notes

• If you switch to a new phone, please sign out and back in again on UpNote app.

If none of the above helps, please email UpNote support at [e-mail] and send us the debug log (from Settings > Feedback > Save debug log) so we can assist further.