UpNote User Guide
  • New to UpNote
    • UpNote user guide
    • Installation
    • Create a new note
    • Sync notes across devices
    • Search for notes
    • Keep window on top
    • Select multiple notes
    • Open note in a new window
    • Sort notes
    • Info Panel
  • Write & Edit
    • Format your text
    • Write with Markdown
    • Images
    • Attachments
    • Checklists
    • Date and Time
    • Tables
    • Collapsible section
    • Quotes
    • Code blocks
    • Scan documents
    • Drawing & handwriting
    • Editor typography
    • Line length
    • Bi-directional links
    • Search in a note
    • Typewriter mode
    • Focus mode
    • Table of contents
    • Word count
    • Duplicate a note
    • Merge notes
    • Protect notes from unwanted edits
    • Link to internal files and folders
    • Insert LaTeX formulas
    • Embed videos
    • Preview PDF files
    • Templates
    • Slash menu
    • Text direction
  • Get Organized
    • Pin a note to the top
    • Add a note to Quick Access
    • Organize with notebooks
      • Create a notebook
      • Edit a notebook
      • Create nested notebooks
      • Move notes across notebooks
      • Hide and show a notebook
      • Sort notebooks in the sidebar
    • Organize with tags
      • Create a hashtag
      • Rename and Delete Tags
      • Add or remove tags from multiple notes
      • Hide and show tags in the sidebar
      • Sort tags in the sidebar
    • Organize with spaces
      • Create a space
      • Switch between spaces
      • Edit a space
      • Move to other space
      • Import notes to spaces
    • Filter your notes
  • Import, Export, Share & Print
    • Import content to UpNote
      • Import from Evernote
      • Import from Apple Notes
      • Import from Bear
      • Import from Simplenote
      • Import from Markdown
      • Import from Google Keep
      • Import from HTML
    • Share notes via web link
    • Share extension on iOS
    • Share extension on Android
    • Web clipping extension
    • Export your notes
    • Print your notes
  • Lock
    • Lock a notebook
    • Lock the whole app
    • Forget lock password
  • Account and Password
    • Create UpNote account
    • Reset password
    • Change email and password
    • Manage sign-in methods
    • Delete account
  • MORE
    • Widgets for mobile apps
    • Keyboard shortcuts
    • Automatic notes backup
    • Restore a note version
    • x-callback-url endpoints
    • Release notes
      • Mac, Windows and Linux apps
      • iOS app
      • Android app
    • Questions about Premium
    • Support
Powered by GitBook
On this page
  1. MORE

Questions about Premium

PreviousAndroid appNextSupport

Last updated 2 months ago

Below are frequently asked questions and answers about upgrading to UpNote Premium.

How can I upgrade to Premium on Windows/Linux?

If you have an iOS, Android or Mac device, you can upgrade to premium there and your premium will be synced with your Windows/Linux app. You will be able to use all premium features on Windows/Linux. Please sign in to your UpNote account on your devices to sync the premium.

I am unable to purchase the Premium on Android

Please try restarting your phone or check this help guide for related payment issues on Android:

How can I switch from the Monthly Subscription plan to Lifetime Premium?

Please go to Settings > Premium > Manage Subscription > Switch to the lifetime . UpNote will ask you to cancel the existing subscription first to avoid double charges.

You can also cancel the subscription following these guides:

After canceling your subscription, please tap Manage Subscription > Switch to lifetime > OK to proceed.

I have switched to Lifetime Premium but I'm still charged for the monthly subscription.

We showed a pop up to ask users to cancel subscription before changing to lifetime upgrade. If you have not done so, please cancel your subscription now to avoid double charges in the future. The subscription needs to be canceled by the user and we are not allowed to do that on your behalf.

After that, please contact Apple/Google to request for the refunds for duplicated subscription charges.

Is there any limit to the note size/file storage with Premium version?

The character limit for each note in UpNote is 1 MB, which is about 300,000 depending on the note elements. Please note that this is a limit for the underlying HTML document, so the total number of characters in your text may be slightly less. This is a hard limit because the Firebase server is unable to store longer notes.

UpNote limits each file upload to less than 20MB. There is currently no limit on the total number of files you can attach, but we will monitor our server costs and make adjustments if necessary in the future.

About the number of notes, UpNote recommends users to store less than 20,000 notes for optimal performance especially when syncing across devices.

https://support.google.com/googleplay/answer/1267137
Cancel subscription from the App Store
Cancel subscription from Google Play
Cancel subscription from the App Store
Cancel subscription from Google Play