Questions about Premium

How can I upgrade to Premium on Windows/Linux?

If you have an iOS, Android or Mac device, you can upgrade to premium there and your premium will be synced with your Windows/Linux app. You will be able to use all premium features on Windows/Linux. Please sign in to your UpNote account on your devices to sync the premium.

I am unable to purchase the Premium on Android

Please try restarting your phone or check this help guide from Google for related payment issues on Android: https://support.google.com/googleplay/answer/1267137

How can I switch from the Monthly Subscription plan to Lifetime Premium?

Please go to Settings > Premium > Manage Subscription > Switch to the lifetime . UpNote will ask you to cancel the existing subscription first to avoid double charges.

You can also cancel the subscription following these guides:

After canceling your subscription, please tap Manage Subscription > Switch to lifetime > OK to proceed.

What happens to my data if I cancel my premium subscription?

If you cancel your UpNote Premium subscription, all your existing notes and data will remain safe and accessible. However, once your subscription ends, you won’t be able to create new notes if your total already exceeds the 50-note limit, and premium features — such as certain export options — will no longer be available.

Is there a discount for the Lifetime Premium?

There are no ongoing promotions or discount codes for the lifetime plan. We do our best to keep the pricing fair and affordable for our users.

Is there any limit to the note size/file storage with Premium version?

The character limit for each note in UpNote is 1 MB, which is about 300,000 depending on the note elements. Please note that this is a limit for the underlying HTML document, so the total number of characters in your text may be slightly less. This is a hard limit because the Firebase server is unable to store longer notes.

UpNote limits each file upload to less than 20MB. There is currently no limit on the total number of files you can attach, but we will monitor our server costs and make adjustments if necessary in the future.

About the number of notes, UpNote recommends users to store less than 20,000 notes for optimal performance especially when syncing across devices.

I have purchased Premium but it is not showing up.

If you are using UpNote on multiple devices, please check if you have signed in to your premium account on your device to sync your premium.
Please check if you have signed in to UpNote with different accounts. When you upgrade to Premium, the purchase is linked to a single UpNote account. If you sign out and log into a different account, that new account will become Premium, while the original one will revert to Free. If you'd like to restore Premium access for one account, please use the original device where the upgrade was made. Sign in to that UpNote account, go to Settings → Premium, and click Restore Purchase to reactivate your Premium status. To prevent confusion and glitches when using premium on multiple devices, please sign in to only one account across all your devices.

I'm still charged for a monthly subscription after switching to the lifetime plan.

We showed a pop up to ask users to cancel subscription before changing to lifetime upgrade. If you have not done so, please cancel your subscription now to avoid double charges in the future. The subscription needs to be canceled by the user and we are not allowed to do that on your behalf.

Cancel subscription from the App Store

Cancel subscription from Google Play

After that, please contact Apple/Google to request for the refunds for duplicated subscription charges.

I haven't received the purchase receipts

When you upgrade to Premium via the App Store or Google Play, you will receive a purchase receipt from Apple or Google. If you haven’t received it, please contact Apple or Google directly, as they manage all payments made through the App Store or Play Store.

I want to get a refund

If you’d like to request a refund for your UpNote Premium purchase, please contact the store where you made the purchase (Apple App Store or Google Play). They handle all refund requests directly.

1. If you purchased from the App Store (iOS / macOS): Please follow Apple’s refund process here.

2. If you purchased from Google Play (Android): Please follow Google’s refund instructions here.

After submitting your request, Apple or Google will review it and notify you of the refund status.

Last updated 13 hours ago