> For the complete documentation index, see [llms.txt](https://help.getupnote.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.getupnote.com/resources/upnote-premium/troubleshooting/premium-purchase-not-reflected.md).

# Premium purchase not reflected

* If you are using UpNote on multiple devices, make sure you have signed in to your premium account to sync your premium.
* If you have signed in with different accounts, please note that:
  * The purchase is linked to a single UpNote account. If you sign out and log into a different account, that new account will become Premium, while the original one will revert to Free.
  * To restore purchase, use the original device where the upgrade was made, sign in to your UpNote account, go to **Settings → Premium → Restore Purchase** to reactive your premium status.
  * To prevent confusion and glitches when using premium on multiple devices, please sign in to only one account across all your devices. 
* If you still don’t see Premium features, please email us at **<support@getupnote.com>** with your UpNote account information and your purchase receipt, and we’ll assist you further.