# Premium FAQs

<details>

<summary>What’s the difference between the Free and Premium versions?</summary>

The **Free version** of UpNote lets you create up to **50 notes** and access essential features such as syncing, organization tools, formatting, filtering, and linking.

The **Premium version** unlocks the full experience with unlimited notes and additional features, including:

* Locking individual notes and notebooks
* Inserting tables and file attachments
* Elegant themes and notebook covers
* Exporting notes to PDF and Markdown
* Importing from other apps (e.g. Evernote, Markdown, etc.)
* Premium syncing across all devices and future updates

</details>

<details>

<summary>What happens to my data if I cancel my premium subscription?</summary>

If you cancel your UpNote Premium subscription, all your existing notes and data will remain safe and accessible. However, once your subscription ends, you won’t be able to create new notes if your total already exceeds the 50-note limit, and premium features — such as certain export options — will no longer be available.

</details>

<details>

<summary>Can I use UpNote premium offline?</summary>

You can use Premium offline.

On Windows, you’ll need to sign in to your UpNote account so the app can sync your Premium purchase from another device. Once your Windows device has connected to the internet and confirmed your Premium status, you can continue using all Premium features offline. Any notes you create while offline will remain local to your device and will sync once you’re back online.

</details>

<details>

<summary>Is there any limit to the note size/file storage with Premium version?</summary>

The character limit for each note in UpNote is 1 MB, which is about 300,000 depending on the note elements. Please note that this is a limit for the underlying HTML document, so the total number of characters in your text may be slightly less. This is a hard limit because the Firebase server is unable to store longer notes.

UpNote limits each file upload to less than 20MB. There is currently no limit on the total number of files you can attach, but we will monitor our server costs and make adjustments if necessary in the future.

About the number of notes, UpNote recommends users to store less than 20,000 notes for optimal performance especially when syncing across devices.

</details>

<details>

<summary>Why is there a difference in Premium pricing between devices?</summary>

UpNote sets its Premium price in USD for all regions.

Apple automatically converts the price for Mac and iOS apps into local currencies and includes any applicable taxes in the displayed amount.\
In contrast, Google displays Android app prices **before taxes** — the final price, including taxes, is shown only at checkout.

Because these pricing and tax conversions are handled by Apple and Google, we don’t have control over how prices are displayed or charged on each platform.

</details>

<details>

<summary>Can I use Premium with multiple accounts?</summary>

When you upgrade to Premium, the purchase is linked to a single UpNote account. If you sign out and log into a different account, that new account will become Premium, while the original one will revert to Free.&#x20;

We recommend that you stick to one UpNote account to prevent confusion and glitches when using premium on multiple devices. If you need to separate your notes, please try the [spaces](https://help.getupnote.com/organize-and-manage-notes/organize-with-spaces) feature.

If you still need to use the premium for different accounts on multiple devices, you’ll need to purchase Premium separately for each account, using two different devices with separate Play Store IDs/Apple IDs.

</details>

<details>

<summary>Will UpNote be sustainable with the Lifetime offer?</summary>

UpNote’s lean development model enables us to operate efficiently and maintain low costs, allowing us to offer an affordable Premium plan, including the Lifetime option. To optimize resources, each attachment is limited to 20MB, and image resolution is automatically reduced when uploaded to UpNote.

We continuously monitor and adjust our infrastructure to ensure the long-term sustainability of the app.

If we ever transition to a full subscription model in the future, lifetime users will continue to enjoy all existing Premium features as promised.

</details>

<details>

<summary>Is there a discount for the Lifetime Premium?</summary>

There are no ongoing promotions or discount codes for the lifetime plan. We do our best to keep the pricing fair and affordable for our users.

</details>


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