> For the complete documentation index, see [llms.txt](https://help.getupnote.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.getupnote.com/resources/upnote-premium/cancelation-and-refund.md).

# Cancelation and refund

### Cancelation

If you cancel your UpNote Premium **subscription**, all your existing notes and data will remain safe and accessible. However, once your subscription ends, you won’t be able to create new notes if your total already exceeds the 50-note limit, and premium features — such as certain export options — will no longer be available.

* [Cancel subscription from the App Store](https://support.apple.com/en-us/HT202039)
* [Cancel subscription from Google Play](https://support.google.com/googleplay/answer/7018481?hl=en\&co=GENIE.Platform%3DAndroid)

***

### Refund

We encourage users to try UpNote before upgrading to Premium.

Our refund policy strictly follows the policies of Apple and Google, as all purchases made through the App Store or Play Store are handled directly by them. If you would like to request a refund, please contact the store where you made your purchase, as they manage all payment and refund requests. Please note that the final decision is made by Apple or Google.

* iOS/macOS purchases: [Apple's refund process](https://support.apple.com/HT204084)
* Android purchases: [Google's refund process ](https://support.google.com/googleplay/workflow/9813244)