# Cancelation and refund If you cancel your UpNote Premium **subscription**, all your existing notes and data will remain safe and accessible. However, once your subscription ends, you won’t be able to create new notes if your total already exceeds the 50-note limit, and premium features — such as certain export options — will no longer be available. * [Cancel subscription from the App Store](https://support.apple.com/en-us/HT202039) * [Cancel subscription from Google Play](https://support.google.com/googleplay/answer/7018481?hl=en\&co=GENIE.Platform%3DAndroid) *** UpNote follows the refund policies of Apple and Google. If you’d like to request a refund for your UpNote Premium purchase, please contact the store where you made the purchase (Apple App Store or Google Play). They handle all refund requests directly. **1. If you purchased from the App Store (iOS / macOS):**\ Please follow Apple’s refund process [here](https://support.apple.com/HT204084). **2. If you purchased from Google Play (Android):**\ Please follow Google’s refund instructions [here](https://support.google.com/googleplay/workflow/9813244). After submitting your request, Apple or Google will review it and notify you of the refund status. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.getupnote.com/resources/upnote-premium/cancelation-and-refund.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.