Sync not working
Please try the following steps to resolve sync issues:
Update the app
Make sure you’re using the latest version of UpNote on all your devices.
Go to the App Store or Settings > Help > Check for updates to update the app.
Confirm your account
Ensure you’re signed in with the same account on all devices to sync your notes.
You can check this in Settings > My Account.
Check your internet connection Sync issues are often related to unstable connections. Try these steps:
Toggle your Wi-Fi off and on
Restart your router
Restart the UpNote app
Restart your device
Try connecting to a different Wi-Fi network
Check VPN, antivirus, or firewall
Turn off any VPN on your device
Make sure your antivirus or firewall isn’t blocking UpNote’s connection
Company network restrictions
If you’re on a company network, the connection to UpNote’s servers may be blocked.
Please let us know if your administrator can adjust the firewall so we can provide a list of servers to allow
Please do not delete the app until all your data has fully synced to the server. Any data stored only on your device will be permanently removed and cannot be recovered if the app is deleted before syncing is complete.
Related:
If the issue persists after trying the steps above, please contact us with the debug logs from the affected devices (Settings > Help > Save debug log) so we can investigate further.
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