Unable to access UpNote

If you are locked out of UpNote or see the permanent loading screen when launching the app, please follow the steps below:

1. Update your app to the latest version:

   • Windows - Microsoft Store

   • Windows - installer

   • Mac

2. Quit UpNote completely using Ctrl + Q (or Cmd + Q on Mac).

3. Move the UpNote data folder to trash, based on your platform:

   • Windows:

     C:\Users\{your_username}\AppData\Roaming\UpNote AppData is a hidden folder, so you may need to paste the full path into File Explorer and replace {your_username} with your actual Windows username.

   • Mac:

     ~/Library/Containers/com.getupnote.desktop/Data/Library/Application Support/UpNote/ If you can’t find it, open Terminal and run this command:

     open ~/Library/Containers/com.getupnote.desktop/Data/Library/Application\ Support/UpNote/

   • Linux:

     $HOME/.config/UpNote

4. Restart UpNote and sign in again with your account.