# Premium purchase not reflected * If you are using UpNote on multiple devices, make sure you have signed in to your premium account to sync your premium. * If you have signed in with different accounts, please note that: * The purchase is linked to a single UpNote account. If you sign out and log into a different account, that new account will become Premium, while the original one will revert to Free. * To restore purchase, use the original device where the upgrade was made, sign in to your UpNote account, go to **Settings → Premium → Restore Purchase** to reactive your premium status. * To prevent confusion and glitches when using premium on multiple devices, please sign in to only one account across all your devices. * If you still don’t see Premium features, please email us at **** with your UpNote account information and your purchase receipt, and we’ll assist you further. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.getupnote.com/resources/troubleshoot-issues/premium-purchase-not-reflected.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.