# Images not displaying

If images are not appearing in your notes, try the steps below to identify and resolve the issue.

***

#### 1. Check if the images were copied from a website

If you copied images from a website and pasted them into UpNote, they may not display if the original source is no longer available.

When images are pasted this way, UpNote keeps the original image links instead of storing the files directly. If the website removes or changes those images, the links become invalid and the images will no longer load.

How to fix:

* Go back to the original image (if available)
* Right-click the image
* Select “Copy Image”
* Paste it into your note again

This ensures the image is saved directly into UpNote.

***

#### 2. Check if syncing has completed

If images appear on one device but not others, the sync process may not have finished due to a network issue.

Try force-syncing:

* iOS / Android: Pull down from the note list until you see the syncing icon
* Mac / Windows / Linux: Click the sync button next to the search box

Wait for syncing to complete, then check again.

***

#### 3. Check your connection to UpNote servers

Your device may be unable to load images if the connection to UpNote servers is blocked.

To test this:

* Open:
  * Terminal (Mac / Linux), or
  * PowerShell (Windows)
* Paste the commands below (they only check the connection to our servers and will not affect your device):

```
ping firestore.googleapis.com
ping www.googleapis.com
ping identitytoolkit.googleapis.com
ping securetoken.googleapis.com
ping us-central1-get-senna.cloudfunctions.net
ping firebasestorage.googleapis.com
ping api.getupnote.com
ping download.getupnote.com
```

If you do not receive any replies, it likely means the connection is being blocked. Some users have reported that enabling global mode in their VPN resolved the issue.