> For the complete documentation index, see [llms.txt](https://help.getupnote.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.getupnote.com/resources/troubleshoot-issues/duplicate-charges.md).

# Duplicate charges

**If you are still charged for a monthly subscription after switching to the lifetime plan:**

* UpNote shows a pop up to ask users to cancel subscription before changing to lifetime upgrade. \
  ![](https://3053791484-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFt4LISrSRa6fHrbSIdcE%2Fuploads%2F42wYlRL3oT5kE3nEWOmw%2Fimage.png?alt=media\&token=a99b3548-88f6-4e4b-829b-abeaa3cee8c7)
* The subscription needs to be canceled by the user and we are not allowed to do that on your behalf. If you have not done so, please cancel your subscription now to avoid double charges in the future. 
  * [Cancel subscription from the App Store](https://support.apple.com/en-us/HT202039)
  * [Cancel subscription from Google Play](https://support.google.com/googleplay/answer/7018481?hl=en\&co=GENIE.Platform%3DAndroid)
* You may contact Apple or Google to request a refund for the duplicate subscription charges. The refund decision will be made by the respective store.