> For the complete documentation index, see [llms.txt](https://help.getupnote.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.getupnote.com/resources/troubleshoot-issues/duplicate-charges.md).

# Duplicate charges

**If you are still charged for a monthly subscription after switching to the lifetime plan:**

* We showed a pop up to ask users to cancel subscription before changing to lifetime upgrade. If you have not done so, please cancel your subscription now to avoid double charges in the future. The subscription needs to be canceled by the user and we are not allowed to do that on your behalf.
  * [Cancel subscription from the App Store](https://support.apple.com/en-us/HT202039)
  * [Cancel subscription from Google Play](https://support.google.com/googleplay/answer/7018481?hl=en\&co=GENIE.Platform%3DAndroid)
* After that, please contact Apple/Google to request for the [refunds](/resources/upnote-premium/cancelation-and-refund.md) for duplicated subscription charges.