> For the complete documentation index, see [llms.txt](https://help.getupnote.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.getupnote.com/ko/resources/upnote-premium/troubleshooting/duplicate-charges.md).

# 중복 결제 발생 시

**평생 이용권(Lifetime)으로 전환한 이후에도 월 구독료가 계속 청구되는 경우:**

* 평생 이용권으로 전환하기 전에 **기존 월 구독을 직접 취소하도록 안내하는 팝업**이 표시됩니다.\
  아직 취소하지 않았다면, 앞으로 중복 결제가 발생하지 않도록 지금 바로 구독을 취소해주세요.\
  구독 취소는 반드시 사용자가 직접 해야 하며, 저희가 대신 처리할 수 없습니다.
  * [App Store에서 구독 취소](https://support.apple.com/en-us/HT202039)
  * [Google Play에서 구독 취소](https://support.google.com/googleplay/answer/7018481?hl=en\&co=GENIE.Platform%3DAndroid)
* 그 다음, 중복 결제된 월 구독 금액에 대해 Apple 또는 Google에 **환불 요청**을 제출해주세요.\
  자세한 안내는 아래 링크에서 확인할 수 있습니다:\
  [중복 결제 환불 요청하기](https://help.getupnote.com/resources/upnote-premium/cancelation-and-refund)


---

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