> For the complete documentation index, see [llms.txt](https://help.getupnote.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.getupnote.com/ko/resources/troubleshoot-issues/unable-to-access-upnote.md).

# UpNote에 접속할 수 없음

<figure><img src="https://3053791484-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFt4LISrSRa6fHrbSIdcE%2Fuploads%2F6g65AQXNEJPb2HHPHmNA%2Fimage.png?alt=media&#x26;token=ac90d988-eb00-46e2-b7bf-6c5996de8ec3" alt=""><figcaption></figcaption></figure>

UpNote에 로그인할 수 없거나 앱을 실행할 때 로딩 화면에서 멈춰 있는 경우, 아래 단계를 따라 진행해 주세요.

1. 앱을 최신 버전으로 업데이트하세요:
   * [Windows - Microsoft Store](https://www.microsoft.com/en-us/p/upnote/9mv7690m8f5n?activetab=pivot:overviewtab)
   * [Windows - 설치 프로그램](https://download.getupnote.com/app/UpNote%20Setup.exe)
   * [Mac](https://itunes.apple.com/us/app/upnote-an-elegant-note-app/id1398373917?ls=1\&mt=12)
2. **Ctrl + Q**(Mac에서는 **Cmd + Q**)를 사용해 UpNote를 완전히 종료하세요.
3. 사용하는 플랫폼에 따라 UpNote 데이터 폴더를 휴지통으로 이동하세요:
   * **Windows:**

     `C:\Users\{your_username}\AppData\Roaming\UpNote`\
     AppData는 숨김 폴더이므로, 파일 탐색기에 이 경로를 전체 복사해 붙여넣고 {your\_username}을 실제 Windows 사용자 이름으로 바꿔주세요.
   * **Mac:**

     `~/Library/Containers/com.getupnote.desktop/Data/Library/Application Support/UpNote/`\
     해당 폴더를 찾을 수 없다면 터미널에서 아래 명령어를 실행하세요:

     `open ~/Library/Containers/com.getupnote.desktop/Data/Library/Application\ Support/UpNote/`
   * **Linux:**

     `$HOME/.config/UpNote`
4. UpNote를 다시 실행한 뒤 계정으로 다시 로그인하세요.


---

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