> For the complete documentation index, see [llms.txt](https://help.getupnote.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.getupnote.com/ja/resources/troubleshoot-issues/duplicate-charges.md).

# 重複したサブスクリプション料金

**ライフタイムプランに切り替えた後も月額サブスクリプションが請求されている場合：**

* ライフタイムへのアップグレード前にサブスクリプションのキャンセルを求めるポップアップを表示しています。まだキャンセルしていない場合は、今すぐサブスクリプションをキャンセルして、今後の二重請求を避けてください。サブスクリプションのキャンセルはユーザー自身が行う必要があり、私たちが代理で行うことはできません。
  * [App Storeからのサブスクリプションキャンセル](https://support.apple.com/en-us/HT202039)
  * [Google Playからのサブスクリプションキャンセル](https://support.google.com/googleplay/answer/7018481?hl=en\&co=GENIE.Platform%3DAndroid)
* その後、AppleまたはGoogleに連絡して、重複請求されたサブスクリプション料金の[返金](https://help.getupnote.com/resources/upnote-premium/cancelation-and-refund)を依頼してください。


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